Return Policy Page

Effective Date: Nov 23, 2025

At Luxe-Athletics (“we,” “us,” or “our”), we want you to be completely satisfied with your shopping experience on our website [www.luxe-athletics.com/return-policy] (the “Website”) and our online marketplace services (collectively, the “Services”). This Return and Refund Policy explains the conditions under which you may return products purchased from Luxe-Athletics or our third-party sellers (“Sellers”), the process for requesting returns, and the terms for refunds or exchanges. This policy applies to customers and, where applicable, Sellers fulfilling return obligations, and it supplements our Terms and Conditions, Privacy Policy, Support Policy, and Seller Policy.

1. General Return Eligibility

a. Return Window

You may return eligible products within 15 days from the date of delivery, unless otherwise specified in the product listing or required by law.
Returns requested after this period may not be accepted, except in cases of defective or damaged products (see Section 3).

b. Eligible Products

Most products purchased through the Services are eligible for return if they meet the following conditions:

The product is in its original condition (unused, unopened, and in original packaging, with all accessories and documentation included).
The product is not listed as non-returnable in the product description (e.g., personalized items, digital products, or hygiene-related goods).
Some products may have specific return conditions set by the Seller, which will be clearly stated in the product listing.

c. Non-Returnable Products

The following items are generally non-returnable unless defective or damaged:

Customized or personalized items
Digital or downloadable products (e.g., software, e-books)
Hygiene-related products (e.g., cosmetics, undergarments) if opened or used
Gift cards or vouchers
Products marked as “final sale” or “non-returnable”
For specific items, refer to the product listing or contact us for clarification.

2. Return Process

a. Initiating a Return

To request a return, contact our support team within the return window:

Email: info@luxe-athletics.com
Phone: +1 (216) 309-6319
Online: Submit a request via your account on the Website at www.luxe-athletics.com/contact-us

Provide the following:

Order number
Reason for return
Preference for refund or exchange
Photos or proof for defective/damaged items

b. Return Approval

We or the Seller will review your request and notify you of approval or rejection within 3–5 business days.
Approved requests will receive:

A Return Merchandise Authorization (RMA) number
Instructions and return shipping address

c. Returning the Product

Ship the product securely in its original packaging with the RMA number included.
Use a trackable shipping method unless instructed otherwise.
You are responsible for return shipping costs unless:

The return is due to our or the Seller’s error
Free return shipping is specified in the listing or required by law

d. Inspection and Processing

Once received, we or the Seller will inspect the returned product.
Approved returns will be processed within 5–7 business days, and you will be notified of your refund or exchange status.

3. Defective, Damaged, or Incorrect Products

a. Eligibility

If your product is defective, damaged, or incorrect, you may request a return, replacement, or refund within 7 days of delivery.
Contact us immediately with photos or supporting evidence.

b. Process

Follow the same return process described in Section 2.
If the issue is our or the Seller’s fault:

Return shipping costs will be covered
A prepaid return label will be provided (when possible)

You may receive:

A replacement
A full refund
Store credit (if agreed)

c. Warranty Claims

Some products may include a manufacturer’s warranty.
Warranty claims follow the manufacturer’s terms and may differ from this policy.

4. Refunds

a. Refund Eligibility

Eligible refunds include:

Product purchase price
Original shipping cost (only if the return is due to our or the Seller’s error or required legally)

Return shipping costs are excluded unless covered by us or the Seller.

b. Refund Method

Refunds will be issued to the original payment method.
If unavailable, store credit or an alternative method may be offered.

c. Processing Time

Refunds are processed 5–7 business days after the returned product is received and approved.
Your payment provider may take 3–10 business days to complete the final posting.

5. Exchanges

Exchanges depend on product availability and Seller policies.
If desired, indicate this during the return request.
Additional shipping costs may apply unless the exchange is due to our or the Seller’s error.

6. Seller-Fulfilled Orders

Products sold by third-party Sellers follow this policy and any additional Seller-specific terms.
Initiate returns for Seller-fulfilled orders at support@luxe-athletics.com, and we will coordinate with the Seller.
Failure to comply may result in Luxe-Athletics intervening, including issuing refunds or removing the Seller.

7. Customer Responsibilities

You agree to:

Follow return instructions and include the RMA number
Package the product securely
Provide accurate information
Meet eligibility and return window requirements

8. International Returns

For international orders:

You are responsible for return shipping and customs fees unless the return is due to our or the Seller’s error
All returns must comply with import/export rules

9. Consumer Rights

This policy does not override your legal consumer rights.
If your jurisdiction provides additional protections (e.g., EU 14-day cooling-off period), those will apply.

10. Limitations

We are not responsible for returns lost or damaged in transit unless shipped with our prepaid label.
Returns not meeting eligibility conditions may be rejected or charged a 30% restocking fee.
Non-returnable products cannot be refunded or exchanged unless required by law.

11. Changes to This Return and Refund Policy

We may update this policy from time to time.
Changes will be posted on the Website with an updated “Effective Date.”
Continued use of the Services constitutes acceptance of the updated policy.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.